Alexa stronger on 2.4GHz wireless networks

Over the last 12 – 18 months we have seen an increase in the number of consumer and commercial implementations of Amazon’s Echo and Echo dot hardware.

Following Amazon’s simple instructions seems to get us up and running with this new gadget within a matter of 5-10 mins on our standard wireless configuration. However some customers have seen their Amazon devices disconnect frequently with no indication. That being said, their next call for beloved Alexa is met with a red glow and a complaint about not being able to connect to your Wi-Fi network.

In an age gone by technologists, amature and/or otherwise may have just told you to reboot, but this will only be a temporary fix.

It seems many wireless routers, BT, Sky, Virgin etc all broadcast the same SSID for both your 2.4 and 5 GHz networks for ease and cleanliness however some devices struggle to switch between the two networks with ease. Amazon’s echo is one of these.

A simple fix to this is to separate out these networks and connect the Echo to the 2.4GHz network only. Below are some high level steps to aid you along the way.

Step 1: Login to your router

  • BT:
  • Sky:
  • Virgin:


Step 2: Locate your wireless configuration, select Advanced configuration

Step 3: Uncheck any check-boxes which refer to synchronizing SSID with 2.4GHz.

Step 4: Rename the two separate 2.4GHz and 5GHz network SSIDs as required.

Step 5: Save configuration. It is normal that your router will either automatically reboot; this can take up to 5 mins,

Step 6: Connect your Echo Dot to your newly created 2.4GHz network.

Enjoy the joys of screaming your favorite commands at Alexa once more.